Privacy Policy

1. Introduction

At Peak Performance Maintenance (“we”, “us”, or “our”), safeguarding your privacy is one of our core priorities. We are fully committed to protecting the personal information of all individuals who visit our website (https://peakmaintenanceltd.co.uk/) or utilise our handyman and property maintenance services. This Privacy Policy outlines the types of information we collect, how we use it, the steps we take to protect it, and your rights as a user. By engaging with our services or browsing our website, you accept the practices described in this policy.

2. Information We Collect

We collect various types of personal and non-personal data to provide a seamless and efficient service. This includes but is not limited to:

Full name and identification details
Contact information, including email address, telephone number, and physical address
Service-specific details, including preferences and property-related requirements
Payment details, limited to what is necessary to process transactions securely
Any email, phone, or form-based correspondence with our team
Website usage behaviour, such as IP address, browser type, device details, and time spent on pages, collected via cookies and analytics tools

We collect this information either directly from you or automatically when you interact with our digital platforms.

3. How We Use Your Information

We utilise your personal information to facilitate, personalise, and improve our services. This may include:

Delivering handyman and maintenance services according to your booking and preferences
Processing transactions, generating invoices and confirming appointments
Sending reminders, updates, and follow-up communications
Analysing service quality, website performance, and customer satisfaction
Carrying out internal audits, maintaining accurate records, and ensuring accountability
Meeting legal, tax, and regulatory requirements
Sending promotional emails or service updates when permitted

We always strive to ensure that our data usage is transparent, secure, and aligned with your expectations.

4. Lawful Basis for Processing

We rely on the following lawful grounds to process your data:

Consent: When you voluntarily provide your data and agree to its usage
Contractual necessity: When data is required to fulfil an agreement or service
Legal obligation: Where we must comply with regulatory requirements
Legitimate interest: For operational efficiency, safety, fraud prevention, and business development

We ensure that our legitimate interests do not override your rights or freedoms.

5. Data Sharing

We do not trade, sell, or rent your personal information. However, we may share your information under the following circumstances:

With third-party service providers (e.g., cloud hosting, IT support, payment processors) who assist in our business operations
With regulators, law enforcement, or government bodies, when legally required or authorised
With contractors and trusted subcontractors engaged in fulfilling your service request under strict confidentiality agreements

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We implement a range of technical and organisational measures to prevent unauthorised access, accidental loss, or misuse of your data. These security protocols include:

Use of encrypted databases and secure servers
Firewalls, antivirus software, and regular security assessments
Limited access to personal data on a need-to-know basis among staff and contractors
Secure disposal of outdated or unnecessary information

Despite our efforts, no system is completely immune from risk. We encourage users to protect their own data by using strong passwords and being cautious about sharing sensitive information online.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including:

Providing ongoing or repeat services
Fulfilling legal, accounting, or audit obligations
Resolving disputes and enforcing our policies

When personal data is no longer required, we will securely delete or anonymise it in line with our data retention policy.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

Right to access – You can request a copy of the data we hold about you
Right to rectification – You can ask us to correct inaccuracies or update incomplete information
Right to erasure – You can request deletion of your personal data, subject to legal limitations
Right to restrict processing – You may ask us to limit how we use your data
Right to data portability – You can request that we transfer your data to another service provider
Right to object – You may object to data processing based on legitimate interests or direct marketing
Right to withdraw consent – You can revoke consent at any time

To exercise any of these rights, please contact us using the details provided below. We aim to respond to all requests within one month.

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience, understand user behaviour, and tailor our website content. Cookies help us:

Remember your preferences during future visits
Analyse website traffic and performance metrics
Improve functionality and load times
Deliver relevant marketing messages (where applicable)

You can manage your cookie preferences through your browser settings. For more information, please refer to our separate Cookie Policy.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes may be prompted by legal developments, technological advancements, or service changes. All updates will be published on this page with the effective date clearly stated. We encourage users to review this policy periodically to stay informed.

11. Contact Us

If you have any questions or concerns or wish to exercise your data rights, please reach out to us:

Peak Performance Maintenance

Address: 59 Harwoods Road Watford, United Kingdom WD18 7RQ United Kingdom
Phone: 07538808132
Email: peakperformancemaintenanceltd@gmail.com

We are committed to upholding your privacy rights and ensuring that your personal information is treated with respect and care.

By accessing or using our services, you agree to the practices described in this Privacy Policy.